## Get a line reputation audit **get** `/v3/phone_numbers/{phoneNumber}/reputation_audit/{auditId}` Returns the audit's status and, once complete, the report. Audits are scoped to the line in the URL — an `auditId` started on a different line returns `404`. ### Path Parameters - `phoneNumber: string` - `auditId: string` ### Returns - `ReputationAudit object { audit_id, status, error, 3 more }` - `audit_id: string` - `status: "pending" or "complete" or "error"` `pending` until the report is ready — poll until `complete` or `error`. - `"pending"` - `"complete"` - `"error"` - `error: optional string` Present only when `status` is `error`. Short, generic reason safe to display. - `generated_at: optional string` When the report was generated; signals reflect the line at this moment. - `phone: optional string` The line audited, E.164. - `report: optional ReputationReport` Present only when `status` is `complete`. - `action_items: optional array of ReputationActionItem` Ordered by `priority`; 1 = do first. - `detail: optional string` - `expected_impact: optional "high" or "medium" or "low"` - `"high"` - `"medium"` - `"low"` - `priority: optional number` 1 = do first - `title: optional string` - `drivers: optional array of ReputationDriver` Ranked, highest impact first. - `key: optional ReputationDriverKey` Stable driver-category identifier — what is dragging the line, or one of its conversations, down. - `low_engagement` — The conversation is one-sided: several messages sent, few or no replies back. Pause or rework outreach where recipients are not replying, and lead with messages that invite a response. Conversation-level: it appears on `evidence.unhealthy_chats[].driver_keys`, never in `drivers`. - `overall_conversation_health` — A large share of the line's active conversations are trending unhealthy. Fix those conversations first — review their content and timing, and whether recipients are engaging. - `volume_spike` — The line's daily sending volume jumped far above its own normal level. Ramp gradually instead of spiking, spread large sends across days, and prioritize people who have already engaged. - `new_conversation_rate` — The line is starting too many brand-new conversations in a single day. Spread new conversations out over time instead of starting many at once. - `opt_out_handling` — Recipients asked this line to stop. Honor every stop request immediately: send nothing further to that recipient unless they opt back in. Every send to them is rejected with `403` (error code `2024`), including a final courtesy message — to send one telling them they can reply to resume, set `override_optout: true` on that single request. - `flagged` — The line is currently restricted and its messages may not be reaching recipients. Move active traffic to a healthy line now, and let this one recover before sending more. - `other` — Fallback for a signal without dedicated partner copy. - `"low_engagement"` - `"overall_conversation_health"` - `"volume_spike"` - `"new_conversation_rate"` - `"opt_out_handling"` - `"flagged"` - `"other"` - `metric: optional string` A specific observed figure when available; otherwise a short qualitative note. - `summary: optional string` One plain-English sentence. - `evidence: optional ReputationEvidence` The specific conversations behind the drivers, so partners can verify every claim against their own send logs. Each `chat_id` can be fetched via `GET /v3/chats/{chatId}` — its current health appears there. - `opt_out_chats: optional array of ReputationOptOutChat` Worst first — most messages sent after the stop request; honor these immediately. - `chat_id: optional string` - `messages_after_stop: optional number` Outbound messages sent after the recipient asked to stop. - `unhealthy_chats: optional array of ReputationUnhealthyChat` Up to 15, worst first. - `chat_id: optional string` - `driver_keys: optional array of ReputationDriverKey` What is dragging this conversation down, in the same vocabulary as the report's drivers. Each key's meaning and the fix for it are documented on `ReputationDriverKey`. - `"low_engagement"` - `"overall_conversation_health"` - `"volume_spike"` - `"new_conversation_rate"` - `"opt_out_handling"` - `"flagged"` - `"other"` - `status: optional "AT_RISK" or "CRITICAL" or "OPTED_OUT"` The conversation's current health — the same value `GET /v3/chats/{chatId}` reports for it. - `"AT_RISK"` - `"CRITICAL"` - `"OPTED_OUT"` - `primary_driver: optional string` The `key` of the most important driver. Empty string when the line has nothing to act on — the report then carries a single reassurance action item. Its values are the `ReputationDriverKey` vocabulary — see that schema for what each means and what to do about it. - `severity: optional "HEALTHY" or "AT_RISK" or "CRITICAL"` Current reputation of this phone line. - `HEALTHY` — The line is in good standing. Send normally. - `AT_RISK` — Warning signs on the line: engagement is low across many of its conversations, or it's starting too many brand-new conversations in a single day — and a spike in send volume can add to either. Slow the line's send pace, avoid opening many new conversations at once, and review your messaging patterns. - `CRITICAL` — Strong signals that messages from this line aren't landing well. Pause outbound on the line until it recovers. Defaults to `HEALTHY` for lines that have not yet been scored. - `"HEALTHY"` - `"AT_RISK"` - `"CRITICAL"` - `summary_markdown: optional string` Deterministic markdown rendering of this report, suitable for feeding directly to automated systems and AI agents as investigation context. Rendered from the structured fields above, which remain the source of truth. ### Example ```http curl https://api.linqapp.com/api/partner/v3/phone_numbers/$PHONE_NUMBER/reputation_audit/$AUDIT_ID \ -H "Authorization: Bearer $LINQ_API_V3_API_KEY" ``` #### Response ```json { "audit_id": "audit_id", "status": "pending", "error": "error", "generated_at": "2019-12-27T18:11:19.117Z", "phone": "phone", "report": { "action_items": [ { "detail": "detail", "expected_impact": "high", "priority": 0, "title": "title" } ], "drivers": [ { "key": "low_engagement", "metric": "metric", "summary": "summary" } ], "evidence": { "opt_out_chats": [ { "chat_id": "chat_id", "messages_after_stop": 0 } ], "unhealthy_chats": [ { "chat_id": "chat_id", "driver_keys": [ "low_engagement" ], "status": "AT_RISK" } ] }, "primary_driver": "primary_driver", "severity": "HEALTHY", "summary_markdown": "## Line reputation summary\n\n**Status:** AT_RISK\n..." } } ```