---
title: 4002: this customer asked for the automated messages to stop; only the human desk may send here | API Docs
description: this customer asked for the automated messages to stop; only the human desk may send here
---

this customer asked for the automated messages to stop; only the human desk may send here. This is an HTTP 403: the credential resolved but may not do this.

## Troubleshooting

- This is an operational or capability refusal, not a malformed request; the same call may succeed later.
- For a pause, honour `Retry-After`; for a capability refusal, send a part type the recipient’s device announced.