---
title: 2022: Contact card setup failed | API Docs
description: The contact card was saved but could not be applied to the line, so it is not live yet.
---

The contact card was saved but could not be applied to the line. This is an HTTP 500 error returned by `POST` and `PATCH /v3/contact_card` when the card is stored against your account but does not reach the device, or cannot be activated afterwards.

The values you sent are kept. The card is left in a “requested, not live” state rather than being reverted, so retrying resends what you last asked for — you do not need to rebuild the request.

## Troubleshooting

- Retry the same `POST` or `PATCH /v3/contact_card` call after a few seconds — this is a transient failure, not a bad request
- Check `GET /v3/contact_card` to confirm the state: the card exists with your requested values but is not active until a retry succeeds
- On an update, the previous card is not being served either while setup is incomplete, so sharing stays unavailable until a retry succeeds
- If it persists across several attempts, contact support with the `trace_id` from the error response

## Related

- [Contact Cards](/guides/contact-cards/index.md)
- [API reference: Contact Card](/api/resources/contact_card/index.md)
- [Error Codes](/error/index.md)